Conversational AI · 2024
dbLumina — MVP 0→1
First release of dbLumina, Deutsche Bank's internal LLM workspace. Shipped the core capabilities and the first wave of fine-tuned skills for business units.
Role
Senior Product Designer
Year
2024
Team
Founding designer, got through a proof of concept phase internally at Deutsche Bank to get budget approval.
Scope
Translation of emerging AI capabilities into usable enterprise product experiences.
The problem
The Investment Banking division at Deutsche Bank operates in a hyper-competitive and information-rich environment. The ability to rapidly access, synthesize, and act upon vast quantities of financial data is paramount to maintaining a competitive edge, advising clients effectively, and identifying new opportunities.
Currently, professionals across divisions (analysts, associates, research staff) spend a significant amount of their time on manual, low-value tasks involving data gathering and processing.
The challenge
From a product and design perspective, this meant balancing speed with accuracy, simplifying complex AI interactions in high-stakes financial workflows, in order to reduce cognitive load without removing user control or transparency.
The solution
dbLumina is a secure, dedicated GenAI analyst at their fingertips — a web-browser application that uses Google's Gemini large language model while supporting customisation, such as fine-tuned skills.
Approach
[How the MVP was scoped around a small set of core capabilities, with fine-tuned skills co-designed with business units.]
What was difficult
Turning generic AI into repeatable enterprise workflows.
Designing under governance and compliance constraints.
Designing trust in a probabilistic system.
Balancing simplicity with powerful capabilities.
Designing for multiple levels of AI maturity.
Defining interaction patterns for “agentic” experiences.
Outcome
[What shipped in 2024, who adopted it, and how the fine-tuned skills validated the platform direction.]
What shipped
Core capabilities
- Chat with LLM
- Chat history
- Prompt templates
- Document Q&A
- Inline citations
- Source highlighter
- Doc viewer
Fine-tuned skills
- DB Research
- CCAR
- Tax & Accounting